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| Guest Review: 1 |
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Posted Date: 2012-04-16 |
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| Overall the hotel was very nice. I just wish that they would advertise somewhere on their listing that you have to pay to park your vehicle. You would think that with how much you already pay for the room, that parking would be included. And I also didn't appreciate that the front desk assistant didn't provide me with the same basic information about the hotel when I was checking in as she did for the family in front of me. Thankfully I was listening as she explained where the amenities were or I would have had to call Guest Services to ask what floor the gym and pool were on. I'm not the type of person to make things about race, but working in the customer service field myself, it doesn't look good when you go above and beyond for the "white" family in front of me, and simply hand me my room key and say "Have a nice day." Everyone else behind the counter was super nice and very helpful. Mr. Raymond was the most helpful of all. I really appreciated all of his help during my check in.
Again, overall I enjoyed my stay here and would definitely stay again! |
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| Guest Review: 2 |
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Posted Date: 2012-04-13 |
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| Not family friendly. Only go there for business. very stuffy. |
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| Guest Review: 3 |
by Adrienne W of
Orlando, FL |
Posted Date: 2012-03-27 |
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| We stayed at this hotel because of it's location. We wanted to watch the old Orlando Arena implosion and had a great view. The staff was very friendly and the area is great if you are looking to go out downtown. |
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| Guest Review: 4 |
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Posted Date: 2012-02-18 |
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| The Sheraton Downtown Orlando was great with the exception of parking which was a real pain. It is 100% valet which is problematic when you use the hotel as a business base for the day and need to come and go. It is also expensive at $20 overnight and guests I had invited to dinner all had to pay $8 parking fee. Not goods. Not at all convenient. |
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| Guest Review: 5 |
by Evelyn of
Melbourne, Fl. |
Posted Date: 2012-02-15 |
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| Very pleasant and knowldgeable staff. Good hotel to be in for any venues going on at that area of Church Street Station or Amway Center. |
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| Guest Review: 6 |
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Posted Date: 2012-02-14 |
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| Very close to Amway arena walking distance will stay again most defiantly!!;);) |
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| Guest Review: 7 |
by Michael S of
Deland FL |
Posted Date: 2012-02-08 |
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| We had a reservation made through Hotels. com two weeks in advance of our arrival. Upon arrival we were informed that our king size room preference was not available and we were going to be downgraded to a room with a Murphy bed. This was not acceptable to us, but the front desk girl was very curt and not very understanding. After a bit more complaining to her deaf ear, I requested a manager. He was very empathetic and placed us on the Sheraton Club member floor in the Govenors Suite, great view from the 15th floor, all in all a great upgrade. Was just a shame to have had to complain to try and get what we had already paid for, but kudo's to the manager for making a fast and correct call. |
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| Guest Review: 8 |
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Posted Date: 2012-02-07 |
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| Hotel was nice, but very pricey. You are paying for the location. Staff was very friendly, but they work for tips, too! The room was clean, but there was no controls in the room for the A/C and it was a bit cold for my taste. Also, in the bathroom, there was no ventilation fan so when you showered, the mirrors were nothing but fog. Overall - I would stay again, but only because of the location to the downtown venues. |
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| Guest Review: 9 |
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Posted Date: 2012-02-02 |
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| The hotel was very clean and the staff were very friendly. We received excellent guidance on good food and entertainment in the area. The hotel is close to the Amway Arena and nightlife- wouldn't suggest for theme parks as that would be quite the hike. |
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| Guest Review: 10 |
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Posted Date: 2012-01-31 |
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| The only thing not perfect about this hotel was parking. All mandated valet parking and pretty pricey. |
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