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| Guest Review: 1 |
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Posted Date: 2012-04-30 |
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| Hotel was below expectations. Price and location are good. No wireless access in rooms, only in lobby. Lobby at far end of hotel from parking area. Pool was nice, but hot tub did not work. Lamp in room had to be unplugged / plugged in to turn off/on. |
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| Guest Review: 2 |
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Posted Date: 2012-04-27 |
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| Disliked the bed as it was way way toooo soft. Parking left a lot to be desired. No frills, (box of Kleenex, more than one washcloth, shower head that was better than a fine 'water saver' kind. |
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| Guest Review: 3 |
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Posted Date: 2012-04-16 |
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| We have just returned from a fab holiday in Orlando, 2 adults and 2 children. While it is not in the centre of things it is on the bus and trolley route and both have a regular service. It is only 5 mins on bus / trolley to the Premium outlets at Vineland Ave and for those interested is also only 5 mins from catholic church. The service in the hotel was second to none - our rooms were cleaned every day and the beds were really comfortable and there was a guest laundry facility for a very reasonable price. The hotel also had a lovely pool and jacuzzi which we were delighted to take advantage of. Our receptionists were extremely helpful. I have to single out Roberta on reception for a special mention as she couldn't do enough to help and was a great source of information and fun. We also got great service in the Pineapple Grill restaurant particularly from Tony and Dave. The Monumental is definitely worth a visit. However, it is worth mentioning that some taxi drivers were not familiar with the location - people would need to be aware to inform them that it is located at south end of International Drive near the Vineland Ave premium outlets |
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| Guest Review: 4 |
by Elizabeth C of
Ireland |
Posted Date: 2012-04-14 |
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| Weve just returned from our two week holiday in orlando and i just had to report on how well we were treated in this hotel. Ive read some of the bad reviews and it feels like they are writing about a different hotel . Lets start with reception . The staff and in particular , Roberta , could not have been more welcoming , good humoured and helpful. Every morning we had a lovely breakfast served with aplomb by Dave or Tony . The pool was a lovely haven from the hectic pace of Disney and Universal. The rooms were cleaned daily and were spacious and the bed extreamly comfortable. While there wasnt wifi in the rooms, it was available in the lobby. The i ride bus and link was availableon the road outside. The price was 3 star but the service was 5 star. I would definitely return here . We were two mothers with our two sons and we had a fantastic stay . The only problem we had was that taxi drivers seemed to have difficulty finding the hotel so I would advise taking business card of hotel with you . |
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| Guest Review: 5 |
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Posted Date: 2012-04-12 |
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| Location good, rooms had a lot of space but the service at the front desk, concierge and breakfast room very poor. |
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| Guest Review: 6 |
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Posted Date: 2012-04-10 |
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| Breakfast is not included and there is a menu at the small restaurant in the hotel where the service is extremely slow and not friendly. Also the concierge help is very limited. It is a good place to stay if you know the area well. |
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| Guest Review: 7 |
by fred b of
metz france |
Posted Date: 2012-03-26 |
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| + la situation pres d un centre commercial + proximité qq restos
- hotel impersonnel / un peu froid |
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| Guest Review: 8 |
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Posted Date: 2012-03-19 |
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| Really the only two things that bothered me about this hotel was the bad outside lighting, both in the parking lot and the side road leading to it, and the poorly kept landscaping. |
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| Guest Review: 9 |
by Robert M of
Mechanicsville |
Posted Date: 2012-03-19 |
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| Good location to all Orlando activities. It took way to long to check in due to computer problems. Rooms were clean but the beds were terrible. Pool was awesome and comfy. Everything piece of furniture was very dated and worn. Over all a good hotel experience. |
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| Guest Review: 10 |
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Posted Date: 2012-03-07 |
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| very good service but when we told them that our hot water was way to hot we did not get anything changed. Called and talked with the manager and he was very rude and wouldnt listen! |
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